Privacy Policy MRY33 – Personal Data Protection for Malaysia Members

1 Introduction

Welcome to the mry33 Privacy Policy page. We understand that privacy is a serious matter and you have the right to know exactly how your information is handled. This document is written in clear, plain language – not filled with confusing legal jargon.

This Privacy Policy describes the data collection, use and protection practices carried out by mry33 in relation to our online gaming platform at mry33.net. It applies to all members who register, visit or use any of the services on our platform.

By using the mry33 platform, you agree to the collection and use of information as described in this policy. If you do not agree, please stop using the platform and contact us to close your account.

2 Data We Collect

Mry33 collects two main categories of data – information you provide directly and information collected automatically when you use our platform.

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile phone number.
• Residential address and postcode.
• Bank account details and payment methods for deposits and withdrawals.
• Identity verification documents such as an identity card, passport or driving licence during the KYC process.
• Any information you provide when contacting our support team.

Automatically collected information:

• IP address and location information (country and city level).
• Device type, operating system and browser used.
• Records of gaming activity, betting and transactions within the platform.
• Login session data including time and duration of use.
• Cookie information and platform feature usage.

3 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not use your data for any purpose other than those stated here without obtaining your consent first.

• Account management: To create, verify and securely manage your mry33 account.
• Transaction processing: To process deposits, withdrawals and all financial transactions accurately and promptly.
• Identity verification (KYC): To meet compliance requirements and ensure the platform is free from fraud and money laundering activity.
• Customer support: To answer enquiries, resolve complaints and provide effective technical assistance to you.
• Platform security: To detect and prevent suspicious activity, fraud or unauthorised access to your account.
• Service improvement: To understand how the platform is used and make meaningful improvements to the member experience.
• Marketing communications: To inform you about the latest promotions, bonuses and offers – only if you have given consent to receive them.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to our platform's operations.

Mry33 applies the principle of data minimisation – meaning we only use data that is necessary to achieve the stated purpose, nothing more.

4 Sharing Information with Third Parties

Mry33 does not sell, rent, or disclose your personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may need to share certain data with selected parties under the following limited circumstances:

• Payment service providers: To process deposits and withdrawals securely. These providers are bound by strict confidentiality agreements.
• Identity verification providers: For KYC purposes and fraud prevention using trusted verification platforms.
• Relevant authorities: When required by law or a valid court order, mry33 will provide the necessary information to the relevant authorities.
• Technical infrastructure providers: Includes cloud computing and hosting services used to operate the platform securely and reliably.

In the event of a merger, acquisition or sale of mry33 assets, member data may be transferred to the new entity taking over operations. Members will be notified in advance should this occur.

5 Data Security

Mry33 invests seriously in security infrastructure to ensure your data remains protected at all times. The security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data stored in our databases using the latest industry standards.
• Multi-layered access control – only authorized personnel may access members' personal data.
• Two-factor authentication (2FA) is available for additional account protection.
• Round-the-clock system monitoring to detect and prevent any security threats.
• Regular security audits by independent third parties to assess and strengthen our defence systems.
• Tested incident response procedures to address any data breach quickly and effectively.

While mry33 takes all reasonable steps to protect your data, no digital system can guarantee 100% absolute security. We therefore encourage you to play your part in keeping your account secure by using a strong password and not sharing your login details with anyone.

6 Cookies and Tracking Technologies

Mry33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can make meaningful improvements.
• Functional Cookies: Saving your preferences such as language and display settings for a more comfortable experience.
• Marketing Cookies: Used to display relevant promotions to you – only with your consent.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions on the mry33 platform. For more information on managing cookies in your browser, refer to the help section of your browser.

7 Data Retention and Deletion

Mry33 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and used to provide services.
• Transaction and KYC data: Retained for a minimum of five years after account closure for legal compliance and audit purposes.
• Support communication logs: Retained for three years for reference and service improvement purposes.
• Marketing data: Deleted when you choose to stop receiving marketing communications from us.

When data is no longer needed, it will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

If you close your mry33 account, we will process your data deletion request within 30 business days, subject to data retention obligations required by law.

8 Your Rights Over Personal Data

As a mry33 member, you have several important rights regarding your personal data. We fully respect these rights and provide a clear process for you to submit any request.

9 Child Privacy

The mry33 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we find that personal data of underage minors has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately.

10 Changes to the Privacy Policy

Mry33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. Each new version supersedes the previous one.

When material changes are made to this Privacy Policy, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying clear notices on the mry33 platform to inform members of any changes.
• Sending notifications via registered email for changes that are highly material and directly affect members' privacy rights.

We encourage you to review this page regularly to stay informed about how we protect your information. Continued use of the mry33 platform after any privacy policy changes take effect means you accept the updated terms.

11 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The mry33 privacy team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week directly on the mry33 platform – the fastest way to get an immediate response.
• Privacy Email: [email protected] – for written enquiries or formal requests relating to personal data.
• Response time: We are committed to responding to all privacy-related enquiries within 48 business hours.

For formal requests such as data access, correction or deletion, please clearly state the type of request and include your account verification details so we can process your request quickly and securely.